Business Owners: Enjoy Uber Eats merchant benefits with 0% commission on orders for the first 30 days!*
Uber Eats for Merchants is a one-stop resource for virtually all of your business goals. As the owner of a restaurant, grocery store, bar, or general hospitality business, you have a lot of “ingredients” to manage. These include product quality, human resources, advertising, customer attraction and retention, etc. These essential aspects of a successful business require structure, assessment and evolution to keep your business moving in a positive direction, and the skilled teams at Uber Eats for Merchants can help. There are a variety of tools such as the Uber Eats Manager App, Uber Eats app, Uber Eats online store, UberDirect and business guides to help direct your efforts toward positive delivery results and experiences for you and your customers. (Read on for descriptions of what each of these tools can help you accomplish.)
This is also the perfect time to register, because new business customers receive 0% commission during the first 30 days* of membership. Pricing is available in three tiers, with corresponding fees based on business goals: access existing customers, to increase the sales Where maximize sales.
Learn the ropes with the Uber Eats Manager app
The Uber Eats Manager App provides basic steps to plan, create, and grow your connection to Uber Eats. Find information on topics like updating general settings, managing payments, and understanding business performance.
Simplify ordering and delivery with the Uber Eats app
The Uber Eats app is a benefit to you and your customer, providing unique services that ultimately apply to both ends of the transaction. Customers receive personalized views that encourage and enhance their dining interests and needs based on past order history and location. They also receive suggestions based on factors that are directly impacted by your restaurant: ratings/reviews, delivery areas, and how long your business has been in business. What’s exciting is that you can use data to improve delivery efficiency, product quality, and customer satisfaction, and positively influence customer experience on the custom app.
When it comes to delivery, you can choose delivery people using the Uber Eats platform, your own staff, or a combination. Your selection influences factors such as delivery areas and customer experience (if a customer chooses to “share” a delivery person with another customer using the same restaurant, their delivery charge is waived). You can opt out of delivery with pickup options instead, while tracking each step of the ordering process through the app. With the pickup option, customers order through the app, Uber Eats processes the order, and the customer receives their order at the restaurant.
Control every element of service with the Uber Eats online store
Another method to grow your business and increase customer options is to integrate your business website with a Uber Eats online store. Use the store alone or in addition to the Uber Eats app. It serves as an ordering platform through your existing website and streamlines the ordering process for customers. Orders are placed on a personalized webpage and sent to your existing point-of-sale system or other interface you currently use to receive Uber Eats orders.
As with the app, the online store provides access to customer data (depending on customer acceptance) and other benefits. It also reduces commission charges for orders placed through your website. To use the online store without the app, contact your Uber Eats Expert for Merchants help.
Simplify large deliveries with Uber Direct
For goods which require particularly fast and regular delivery, UberDirect is an unparalleled asset. Use it for same-day delivery of oversized items (equivalent in size to a large suitcase), merchandise weighing up to 50 pounds, and mixed product categories in one order. The sender can also request the return of items if the deliverer cannot find the drop-off location. Uber Direct is an attractive alternative to other delivery services.
Access Uber Eats Ongoing Support for Merchant Experts
The Uber Eats Merchant Training Center (accessible under the Resources website tab), is an invaluable asset for business owners. It provides tips on running your site more efficiently, managing orders, and troubleshooting order issues, among other critical topics. There is even a Merchant Academy section, which details “lessons” in various categories such as analyzes and insights (tracking downtime, order errors, top sellers and low demand items that may be worth removing), build relationships with customers, business promotion and advertising and more. There are additional sections that cover improving restaurant ratings and how to do it, how to report accurate food preparation time to ensure correct estimated arrival times for delivery people, and strategies for updating menus .
Partnering with Uber Eats for Merchants gives you a wide range of tools, resources, personalized feedback and advice, innovative delivery options, powerful analytics, marketing strategies and more. Take advantage of the new customers offer which grants you 0% commission during your first 30 days*, so you can test the services while keeping as much profit as possible. Visit the Uber Eats website for merchants for more information and to get started!
*Offer valid only through the submission form for a limited time and subject to change in accordance with the terms of the restaurant agreement.